1. Introduction

1.1. These Terms and Conditions ("Terms") govern your use of the Alternative Pet Services website (the "Website") and your purchase of any products or services from us. 1.2. By accessing the Website and/or placing an order, you agree to be bound by these Terms. 1.3. "We," "us," or "our" refers to Alternative Pet Services. "You" or "your" refers to the user of the Website and/or the customer.

2. Use of the Website

2.1. You may use the Website for lawful purposes only. 2.2. All content on the Website, including but not limited to text, images, and logos, is the property of Alternative Pet Services and is protected by intellectual property laws. You may not reproduce, distribute, or modify any content without our prior written consent. 2.3. You are responsible for ensuring that any information you provide to us is accurate and complete. 2.4. We do not guarantee that the Website will be available at all times or that access will be uninterrupted. We reserve the right to suspend or terminate access to the Website at any time.  

3. Product Information

3.1. We make every effort to ensure that product descriptions and images are accurate. However, product descriptions and images are for illustrative purposes only, and variations may occur. 3.2. All prices are in British Pounds (GBP) and include VAT where applicable. 3.3. We reserve the right to change product prices and availability at any time without notice.

4. Orders and Payment

4.1. By placing an order, you are making an offer to purchase the products or services. 4.2. We accept payment via the methods specified on the Website. 4.3. Your order is accepted when we send you an order confirmation email. A contract is formed at this point. 4.4. We reserve the right to refuse or cancel any order at our discretion. If we cancel your order, we will provide a full refund.  

5. Shipping and Delivery

5.1. Our shipping and delivery policy is outlined in our Shipping & Returns section. Please refer to this for detailed information. 5.2. Risk of loss or damage to the products passes to you upon delivery. 5.3. Delivery times are estimates only and are not guaranteed. We are not liable for any delays caused by third-party delivery services.

6. Returns and Refunds

6.1. Our returns and refunds policy is outlined in our Shipping & Returns section. Please refer to this for detailed information. 6.2. You are responsible for the cost of return postage unless the item is faulty or damaged.

7. Limitation of Liability

7.1. We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or your purchase of products or services. 7.2. Our total liability to you for any claim arising from these Terms shall not exceed the purchase price of the products or services in question. 7.3. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.  

8. Governing Law and Jurisdiction

8.1. These Terms shall be governed by and construed in accordance with the laws of England and Wales. 8.2. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the English courts.  

9. Changes to Terms and Conditions

9.1. We reserve the right to modify these Terms at any time. Any changes will be posted on the Website. 9.2. Your continued use of the Website after any changes are posted constitutes your acceptance of the revised Terms.

10. Contact Information

10.1. If you have any questions or concerns about these Terms, please contact us through the contact page on our website.